---
title: "Rules of Engagement: The Success Triangle"
description: Our success is dependent upon our customers satisfaction. We created a Success Triangle long ago that guides our employees at every decision point.
---

[The Flexible Packaging Blog ](https://www.industrialpackaging.com/blog)

# [Rules of Engagement: The Success Triangle](https://www.industrialpackaging.com/blog/the-success-triangle)

 Written by [David Roberge](https://www.industrialpackaging.com/blog/author/david-roberge) | Jun 25, 2015 1:00:00 PM

At Industrial Packaging, our success and our future is dependent upon our customers' satisfaction. Our Success Triangle, which is wrapped in an all-encompassing circle of safety, guides our employees' actions at every decision point.

Our areas of focus are:

### **Happy Customers**

### **[No Surprises](https://www.industrialpackaging.com/blog/the-success-triangle#NOSURP)**

### **[Anticipation](https://www.industrialpackaging.com/blog/the-success-triangle#ANTIC)**

**

**

**No Surprises-**<https://www.industrialpackaging.com/blog/the-success-triangle#NOSURP> As it states,  guides us to keeping our customers as free from surprises as possible. They know what we know, when we know it. We constantly monitor schedules to assure adherence and prevent issues.The longer a problem exists without being addressed, the worse the "surprise" will become.

<https://www.industrialpackaging.com/blog/the-success-triangle#ANTIC>**Anticipation-** We constantly look around every corner, and we aim to predict the many ripples of any decision. When an issue arises, we always ask, "Could we have anticipated this?". We are aware of our customers' needs, and work to address any issues that may obstruct the desired outcome. 

**TIME MAGNIFIES SURPRISES**.

**ANTICIPATION MINIMIZES SURPRISES. **

Our job is to make your job easier. 

[View full post](https://www.industrialpackaging.com/blog/the-success-triangle)

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