Industrial Packaging Privacy Statement

Current version updated: September 16th, 2020


We at Industrial Packaging (Industrial Packaging Supply, Inc.), and our affiliates listed below, are committed to protecting your privacy.

This Privacy Statement (“Privacy Statement”) explains how Industrial Packaging Supply, Inc., (“Industrial Packaging”) uses personal information (“Personal Information”) and applies to all users (“users”) who access, view, visit, download, or otherwise interact with (the “Site”). By visiting the Site, you are accepting the practices described in this Privacy Statement. If you do not agree to the Industrial Packaging practices, do not access, view, visit, download, or otherwise interact with the Site. If you have any questions or comments concerning Industrial Packaging's Privacy Statement, please contact us by sending an email to You can also contact Industrial Packaging via postal mail at 5 Cudworth Road, Webster, Massachusetts, 01570.

1) Personal Information Industrial Packaging Gathers

"Personal Information" is information that can be used to identify, locate, or contact an individual. Industrial Packaging collects the following types of Personal Information:

Contact Information. Contact Information allows Industrial Packaging to communicate with you. Examples of Contact Information include, but are not limited to, your name, accurate postal addresses, valid email address, or other addresses at which you receive communications from or on behalf of Industrial Packaging. Industrial Packaging may also request demographic contact information including, but not limited to, your job title, job function, and corporate title. 

Transaction Information. Industrial Packaging automatically receives and records some information from your browser when you visit the Site, such as your IP address, cookies, and data about which pages you visit on the Site through the use of log files provided by our third-party tracking-utility partners. This information helps Industrial Packaging analyze and understand how the Site works for users. Information that is gathered includes, but is not limited to, information about how you interact with Industrial Packaging, information about how you use Industrial Packaging's Sites, email, other communications, and applications, and how you interact with other users and Industrial Packaging business partners.

Mobile Location Information. If you have permitted your mobile or other location-aware devices to transmit location data, Industrial Packaging collects Mobile Location.

Posted Information. If you chose to post a comment on Industrial Packaging's blog, Industrial Packaging might collect information regarding your name and the content of your post. It is important to note that any content you post on the blog is publicly displayed and will be seen by other users of the Site.

2) How Industrial Packaging Collects Personal Information

Industrial Packaging gathers Personal Information in the following ways:

If and when you are prompted and to provide Personal Information (including Contact Information) when you use Industrial Packaging or otherwise interact with the Site or contact Industrial Packaging.

When you use the Site, for example, Industrial Packaging may track the pages you view, the methods of communication that may be offered on or through the Site from time to time. Industrial Packaging uses cookies and related technologies to collect information about your computer and your interaction with the Site and our partner websites.

If and when you contact Industrial Packaging via telephone, email, or other methods of communication.

Lawful basis for Industrial Packaging's processing of your Personal Information:

As applicable, the following is the lawful basis Industrial Packaging relies upon to process your Personal Information:

Legitimate Interest means the Interest of Industrial Packaging in conducting and managing its business to enable it to give you the best service/product and the most optimized and secure interaction. Industrial Packaging makes sure to weigh any potential impact on you (both positive and negative), and your rights before Industrial Packaging processes your Personal Information for its legitimate Interest. Unless Industrial Packaging has your consent or is otherwise required or permitted to by law, it will not use your Personal Information for activities where the impact on your overrides Industrial Packaging's interests.


3) How Industrial Packaging Uses Personal Information

Industrial Packaging may use Personal Information to enhance your user experience, to help Industrial Packaging better understand you, to help Industrial Packaging customize offers, blog topics, or posts that may be of interest to you, and to help Industrial Packaging otherwise enhance the Site.

Industrial Packaging uses Personal Information to:

  • Identify and authenticate users;

  • Facilitate transactions;

  • Operate and improve the Site;

  • Connect with you on social media (such as Facebook, LinkedIn, or Twitter);

  • Contact you by phone or email;

  • Personalize and continually improve users' Industrial Packaging experience;

  • Provide you with suggested information based on variables such as stated preferences, interests, business activities, and/or location;

  • Send you technical notices, updates, alerts and support, and administrative messages service bulletins, or marketing;

  • Evaluate additional services, items, or offerings that may be of interest to users;

  • Track transactions and perform other analytics;

  • Communicate and provide additional information that may be of interest to you about Industrial Packaging partners or third parties; and

  • Manage Industrial Packaging everyday business needs such as Site administration, communication management, analytics, fraud prevention, enforcement of our corporate reporting obligations, Terms of Use, or to comply with the law.


4) When and Why Industrial Packaging Discloses Personal Information

Industrial Packaging will not disclose your Personal Information to third parties without your explicit consent, except as specified in this Privacy statement. Industrial Packaging will disclose your Personal Information when:

  • Working with companies and service providers (i.e., HubSpot, Shopify, or other companies that process billing, website hosting, or analytics performance in furtherance of the purposes described in Section 3 ("How Industrial Packaging Uses Personal Information") above.
  • Industrial Packaging employs other companies to perform tasks on Industrial Packaging's behalf, and therefore Industrial Packaging must share your Personal Information with these companies to provide services to you. Examples include but are not limited to processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance, and providing customer service. Industrial Packaging may partner with third-party services for fraud prevention and/or identity verification.
  • Enforcing Industrial Packaging's rights or protect Industrial Packaging property and intellectual property;
  • Protecting the rights, property or safety of others, investigate fraud, respond to a government request.
  • Industrial Packaging believes in good faith that it must disclose such information to prevent imminent physical harm or financial loss.
  • Industrial Packaging believes in good faith that it must disclose such information to commence an investigation or take action regarding illegal activities or suspected fraud.
  • Industrial Packaging believes in good faith that it must disclose such information per auditing, compliance, and corporate governance functions.
  • Industrial Packaging believes in good faith that it must disclose such information to defend Industrial Packaging in litigation or regulatory action.
  • Industrial Packaging believes in good faith that it must disclose such information, if advised to do so by law, such as in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate.

Industrial Packaging will not sell your Personal Information to third parties unless Industrial Packaging is in the process of entering into a merger with another business, acquisition of another business or the sale of all or a portion of Industrial Packaging's assets and the information is needed to support the sale or transfer of business assets.

This Privacy Statement only governs when and why Industrial Packaging discloses Personal Information. This Privacy Statement does not apply to the practices of third parties that Industrial Packaging does not own or control or individuals that Industrial Packaging does not employ or manage. The use of your Personal Information by third parties that you access through the Site is governed by the privacy policies of such parties. It is not subject to Industrial Packaging's control. Industrial Packaging is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Industrial Packaging Site. Industrial Packaging encourages you to ask questions before you disclose your personal information to others.

Industrial Packaging may disclose information about you that is not personally identifiable. For example, Industrial Packaging may provide our partners, (such as HubSpot or Shopify), or other third parties with reports that contain aggregated and statistical data about Industrial Packaging users.


5) Personal Information Retention

To determine the appropriate retention period, Industrial Packaging considers the type and volume of the information, the negatives that can result from un-permitted access to such information, why Industrial Packaging gathers such information, and the availability of achieving the goals of such gathering through alternative means.


6) Tracking Technologies - Indirect Data Collection

Industrial Packaging implements cookies to store user information and track user activities. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information. Cookies enable Industrial Packaging to monitor your activity across sessions of interaction between your device and the Site. Please see #7, Choice and Control, for information on how to refuse cookies.


7) Choice and Control

While Industrial Packaging does need to gather certain information to make your Industrial Packaging experience personalized and to conduct transactions for you, Industrial Packaging wants to give you the ability to control how your information is provided and shared.

  • Email Preferences: For various reasons, Industrial Packaging may contact you about our services or your activity.
  • Cookies and Tracking Devices: Upon visiting Industrial Packaging's Site for the first time (or after a clearing a browser's cache) you will be shown a notification. You may click "accept" to clear the notification. However, we will, by default, use cookies when you visit our Site.
    The notification states: "This website uses cookies to remember you and improve your experience. To find out more, see our Privacy Policy."

If you would like to decline cooking tracking, you can manage how your browser handles cookies and other tracking devices by adjusting the privacy and security settings on your browser. If accessing Industrial Packaging by a mobile device, you may manage the information your mobile device shares, such as cookies, tracking technologies, and location information, by adjusting your mobile device privacy and security settings.


8) Security of Personal Information

Industrial Packaging strives to use commercially acceptable means to protect your Personal Information; however, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and therefore Industrial Packaging cannot guarantee the absolute security of your personal information. Industrial Packaging strives to maintain a system that reasonably safeguards Personal Information and has put in place appropriate security measures to accomplish the foregoing.


9) EU Data Subject Rights

In certain circumstances, you have the following rights under data protection laws in relation to your Personal Information:

  • Request access to your Personal Information (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Information Industrial Packaging holds about you and to check that Industrial Packaging is lawfully processing it.
  • Request correction of the Personal Information. This enables Industrial Packaging to have any incomplete or inaccurate data held about you corrected, though Industrial Packaging may need to verify the accuracy of the new data provided.
  • Request erasure of Personal Information. This enables you to ask Industrial Packaging to delete or remove Personal Information where there is no good reason for Industrial Packaging continuing to process it. You also have the right to ask Industrial Packaging to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where Industrial Packaging may have processed your information unlawfully or where Industrial Packaging is required to erase your personal data to comply with local law. Note, however, that Industrial Packaging may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
  • Object to the gathering of your Personal Information where Industrial Packaging is relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to gathering on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where Industrial Packaging is gathering your Personal Information for direct marketing purposes. In some cases, Industrial Packaging may demonstrate that it has compelling legitimate grounds to gather your information which override your rights and freedoms.
  • Request restriction of the gathering of your Personal Information. This enables you to ask Industrial Packaging to suspend the gathering of your personal data in the following scenarios: (a) if you want Industrial Packaging to establish the data's accuracy; (b) where Industrial Packaging's use of the data is unlawful but you do not want Industrial Packaging to erase it; (c) where you need Industrial Packaging to hold the data even if Industrial Packaging no longer requires it as you need it to establish, exercise or defend legal claims; or (d) you have objected to Industrial Packaging's use of your data, but Industrial Packaging needs to verify whether it has overriding legitimate grounds to use it.
  • Request the transfer of your Personal Information to you or to a third party. Industrial Packaging will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for Industrial Packaging to use or where Industrial Packaging used the information to perform a contract with you.

Withdraw consent at any time where Industrial Packaging is relying on consent to gather your Personal Information. However, this will not affect the lawfulness of any gathering carried out before you withdraw your consent. If you withdraw your consent, Industrial Packaging may not be able to provide certain products or services to you. Industrial Packaging will advise you if this is the case at the time you withdraw your consent.


10) Withdrawing Consent

If Industrial Packaging is relying on your consent for certain activities, you have the right to withdraw you sent at any time by contacting Industrial Packaging at


11) Privacy Practices of Third Parties

This Privacy Statement describes the collection, use, and disclosure of information by Industrial Packaging through the Site. Industrial Packaging utilizes third parties to provide services to users and also provides links from the Site to other websites. These third parties may have their own privacy policies and may collect, use, and distribute information differently than Industrial Packaging. Industrial Packaging encourages all users to read the privacy policies of all third parties.


12) Industrial Packaging Blog

Industrial Packaging contains a blog and other areas where users may publicly post information, communicate with other users, and submit content they deem relevant for discussion. Industrial Packaging strongly encourages you to read the Industrial Packaging Terms of Use carefully prior to posting or engaging in the blog. All the information you post will be accessible to anyone, at any time, with Internet access. Furthermore, Industrial Packaging strongly advises you NOT to post any personal or identifiable information about yourself or contact information, including address, email, phone numbers, or other means of communicating outside of the blog. Any information you post may be read, collected, and used by others. '

The owner and/or producers of this blog make no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. The owner and/or the producers of content will not be liable for any errors or omissions in this information nor for the availability of this information. The owner and/or the producers of content will not be liable for any losses, injuries, or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.


13) Changes to this Privacy Statement

Industrial Packaging may, from time to time, in Industrial Packaging's sole, absolute, and unfettered discretion, update this Privacy Statement to clarify its practices or to reflect new or different privacy practices. Industrial Packaging encourages all users to review the Privacy Statement periodically. You are bound by any changes to the Privacy Statement when you use the Site after such changes have been first posted.


If you have questions or suggestions, you may contact Industrial Packaging by sending an email to