Technical Service For Packaging Machinery

Reduce downtime, increase throughput, and maintain your packaging line with experienced technical support in the Northeastern United States.

Keep Your Packaging Machinery Running At Top Performance

Your production floor depends on uptime, efficiencies, and dependability. 

Work with a dedicated technical services team who is available to schedule and perform preventative maintenance, repair machinery, rebuild & install your machines on your packaging line and provide training for safe operation.

Services You Can Rely On

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“ When our auto bagger machine went out of adjustment three days prior to Thanksgiving, we were concerned we would be down through the entire holiday break and weekend. We were back on-line producing product by early the next day. They took the time to instruct our maintenance personnel and operators the technique of machine timing, and specific set-up techniques to achieve optimum production speed. Now that is service! ”

Greg | Sr. Manufacturing Engineer, Burndy, LLC

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Benefits Of Working With Our Experienced Technical Service Team

35+ Years in Packaging Machinery Support

PC, electrical, and mechanical qualified, regularly trained and certified by machinery manufacturers. Years of experience provide knowledge of older equipment as well as new. Find comfort in reliable and trustworthy service.

Custom Preventative Maintenance Programs

Regularly maintained equipment is essential to reducing unexpected downtime. Plan your downtime for repairs around your schedule. Maintain and maximize the performance of your machinery throughout the year.

System Design, Installation and Integration

Get access to resources that integrate with your systems. Let us do the leg work to find the machines that meet your needs and ensure that the integrations with your production are seamless. Don’t worry about talking to multiple vendors, we take this process on for you.

Packaging Material and Machinery Evaluations

Have experienced support come in and evaluate your current production, or enlist us to evaluate potential equipment, new or used to ensure that it meets your requirements.

FAQs

Before we dive into pricing, here are some frequently asked questions and answers to help you when it comes to our technical support offerings.

When do I need Preventative Maintenance?

Where do you provide technical service?

How do I schedule technical service?

How soon can your technicians get to me for support?

How do you accept payment for service?

Pricing For Technical Support

Our costs are based on the number of labor hours spent at your facility, as well as travel to and from your location.

  • We have a standard hourly rate of $120/hr for labor, Monday through Friday, 8 AM-5 PM.
  • Our travel rates are $72.50/hr.
  • Any projects over 8 hours or after 5 PM and Saturdays are charged 1 1/2x our hourly rate.
  • Holidays and Sundays are double our hourly rate for labor and travel.
  • Preventative Maintenance Program commitments offer reduced labor rates at $80/hr and standard travel rates. This reduced labor rate remains throughout the year, contingent upon completion of an annual PM each year.
  • Any travel over 3 hours one-way may require an overnight stay. Out-of-pocket expenses are the responsibility of the customer.
  • Tolls and parking expenses may apply.
  • All parts required are not included in service costs. Parts sold separately.
  • All rates are subject to change without notice.

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Helpful Resources

Get In Touch With Our Service Team

Schedule service, order parts, or discuss maintenance plans for your packaging machinery

Request Technical Support Now