Technical Service

“ When our auto bagger machine went out of adjustment three days prior to Thanksgiving, we were concerned we would be down through the entire holiday break and weekend. We were back on-line producing product by early the next day. They took the time to instruct our maintenance personnel and operators the technique of machine timing, and specific set-up techniques to achieve optimum production speed. Now that is service! ”

“ We had been having issues with our packaging machines and they were stemming from lack of Preventative Maintenance on the machines. With the help of Industrial Packaging and their Service Manager, Louise, we were able to put a regularly scheduled PM program in place that has significantly reduced any machine problems. One thing I really appreciate is that when we do have an issue, I can get on the phone and get someone to come out in a relatively short timeline. Louise does an awesome job with communication and reliability. We have our own maintenance tech on-site and when they can't resolve the issues that arise, I know I can reach out to Louise and get someone to come out and get us back on track before a problem gets any worse. ”