Customer Success Stories

"I have done business with Industrial Packaging for over 25 years. They are a very fair and honest company to work with. Their expertise on the film they sell, along with the technical service they provide, is superb. Their customer service staff is very very good. They confirm my orders along with advising me of any issues that might arise. They are also able to handle any emergency that might occur and in many cases, able to move up the delivery for me. I would very highly recommend them to anyone."

"We have been purchasing packaging materials from Industrial Packaging for over 40 years. Needless to say, we have found them to be creative, competitive and dependable. It is what they have done for us most recently that was a true game changer. We have recently introduced a new safety product, which requires some complicated assembly. Not only does Industrial Packaging supply us with the printed packaging materials, they actually do the assembly for us in their Contract Packaging Division. They are able to lay out the line for maximum efficiency and are able to produce the finished product very economically. "

"It's a pleasure working with Industrial Packaging! I couldn't be more pleased with the friendliness & responsiveness of your customer service staff. They go above & beyond helping us get what we need."

"Writing this testimonial gives me an opportunity to express my sincere gratitude to Tom Carroll and Industrial Packaging for exemplary service. I have known Tom for about two years now and have worked on several projects together including our very recent collaboration on leasing a tray shrink wrapper. I find him to be honest and reliable. He has proven to me time and again an exceptional ability to deliver, every time. And it doesn't stop there. He has a remarkable ability for follow up, and to me that is outstanding. I am very content to continue our relationship. I would have no hesitation whatsoever to recommend Tom to anyone for packaging solutions."

"We had been having issues with our packaging machines and they were stemming from lack of Preventative Maintenance on the machines. With the help of Industrial Packaging and their Service Manager, Louise & Service Tech, Steve, we were able to put a regularly scheduled PM program in place that has significantly reduced any machine problems. One thing I really appreciate is that when we do have an issue, I can get on the phone and get someone to come out in a relatively short timeline. Louise does an awesome job with communication and reliability. We have our own maintenance tech on-site and when they can't resolve the issues that arise, I know I can reach out to Louise and get someone to come out and get us back on track before a problem gets any worse. Whenever I dial Louise, I always receive a pleasant greeting & it's like we just spoke yesterday. She is on the ball and gets back to me quickly, and that goes a long way"

"The downtime we experience on our machines has improved significantly since we began working with Industrial Packaging. Their technicians are great and their recommendations are always on-point. We have benefited from your proximity to our facility in terms of availability and distance from the machinery vendors' service centers as well. Thanks to the team at Industrial Packaging we have a better supply of spare parts on-hand as well as a plan for regular preventative maintenance that we perform internally following the recommendations from the Service Technician we worked with. We have also benefited from having a higher quality shrink film to work with. I highly recommend working with Industrial Packaging! "