When the automatic bagger machine went out of adjustment three days prior to Thanksgiving, the team at BURNDY was concerned that they would be down through the entire holiday break and weekend.
As they operate 24 hours a day, 7 days a week around the clock, this could have been a major blow to production.
How We Helped
With one phone call to our Packaging Solutions Specialist, Tom Carroll, he had assured the BURNDY Team that he would do his best to get this machine back online. Through a couple of emails with our then Service Manager, Louise, we had a technician on the road to New Hampshire.
Our Service Technician went one step further and took the time to instruct the BURNDY in-house maintenance personnel and machine operators on the techniques of machine timing and specific set-up techniques to achieve optimum production speed.
We were able to bring BURNDY back online, producing products by early the next day, avoiding extended downtime and production issues throughout the long holiday weekend!